Cookie Policy

At Prima Play Casino, we use cookies and similar technologies to make the site work reliably, securely, and in a way that fits how you play. This Cookie Policy explains what cookies are, how we use them, how long they last, and how you control them. It applies to the prima play casino website and services, and it complements our Terms and Privacy Policy. If you have questions, contact support@primaplay.eu.

What are cookies and how they work

Cookies are small text files placed on your device by a website. They store information that helps the site remember settings, recognize your device, and deliver features like account login, game preferences, and language choices. Some cookies last only as long as your browser session — these are "session cookies." Others stay on your device for a set period — these are "persistent cookies." We also use similar technologies, such as local storage and web beacons, to support site functions.

How we use cookies to improve functionality, security, and performance

Cookies help us deliver a safer, smoother gaming experience. Common uses include:

• Keeping you logged in and remembering your game settings so you don’t reconfigure them each visit.
• Protecting accounts and transactions by detecting suspicious activity, which supports secure deposits and withdrawals.
• Speeding up page load times and reducing server demands so menus, lobby pages, and game launches feel faster on desktop and mobile.
• Measuring site performance, so we spot and fix issues like slow pages, errors, or broken links.
• Personalizing offers and promotions, such as showing eligible welcome bonuses and relevant free spins, while respecting your consent and account settings.

Types of cookies you may encounter

Essential cookies — Required for basic site functions like secure login, account verification, and payment flows. Without these cookies, core features such as starting a game or completing a deposit may not work.

Functional cookies — Remember choices you make, such as language, display preferences, and chat settings. These improve convenience and reduce repetitive tasks.

Performance and analytics cookies — Collect anonymized data about how visitors use the site, which pages are most popular, and how users move through registration and game lobbies. These cookies help us refine site design and diagnose technical problems.

Marketing and advertising cookies — Used by us and trusted third parties to deliver relevant offers, measure campaign effectiveness, and manage frequency of ads. These can include cookies that connect activity across devices and platforms when you have given consent.

Session versus persistent cookies — Session cookies expire when you close your browser. Persistent cookies remain until they expire or you remove them. We set reasonable retention periods based on the cookie’s purpose.

Third-party cookies and partners

We work with third-party service providers for analytics, advertising, payment processing, game software, live chat, and security. These providers may set their own cookies when you use our site. Examples include analytics platforms, payment gateways, and game vendors. Third parties maintain their own privacy and cookie policies, and we encourage you to review them directly if you want details about their practices.

Third-party cookies may:

• Help analyze game performance and player behavior.
• Support promotional delivery and ad measurement.
• Enable social features or share functions through external platforms.

We do not control third-party cookie lifespans or use, so consent and management for those cookies may be handled separately through the third party or through your browser.

How we obtain and manage consent

When you first visit the site, a cookie banner will appear to explain cookie use and let you accept, decline, or customize preferences. You can change your choices at any time by using the cookie settings link in the site footer or through your browser controls. For cookies that are strictly necessary, consent may not be required because those are essential for service delivery. For marketing and analytics cookies, we rely on your explicit consent where applicable under local rules.

If you withdraw consent for nonessential cookies, the site will stop setting those cookies going forward. Some features that depend on those cookies may become less personalized or unavailable.

How cookie choices affect site functionality

Turning off certain cookies may limit or stop specific features:

• Disabling essential cookies can prevent you from logging in, placing wagers, completing deposits, or receiving security prompts.
• Disabling functional cookies may reset your language, theme, or saved game preferences.
• Disabling performance cookies reduces our ability to detect and fix site issues quickly.
• Disabling marketing cookies means you may still receive generic offers, but they will be less tailored to your interests.

If you use browser privacy modes or strict tracking protection, some features may behave differently. We recommend reviewing cookie settings before playing real-money games to ensure critical functions are available.

How to manage, disable, or delete cookies in your browser

You can manage cookies directly in most browsers. Clearing or blocking cookies may log you out of sites and reset preferences. Below are general steps — consult your browser’s support pages for full details.

Google Chrome — Open Settings, go to "Privacy and security," select "Cookies and other site data," and choose your preferred option. Use "See all cookies and site data" to remove individual cookies.

Mozilla Firefox — Open Options, select "Privacy & Security," scroll to "Cookies and Site Data," then "Manage Data" or "Clear Data."

Safari — In Settings on mobile, or Preferences on desktop, go to "Privacy," then manage website data, or block all cookies.

Microsoft Edge — Open Settings, select "Cookies and site permissions," then "Manage and delete cookies and site data."

Opera — Go to Settings, select "Advanced," then "Privacy & security," and manage cookies under "Site settings."

If you prefer to manage cookies centrally, you can install reputable browser extensions that control trackers, but be aware extensions may interfere with some game or payment workflows.

Children's privacy and age restrictions

Our services are intended for adults only. We do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. If you believe we have unintentionally collected data from a minor, contact support@primaplay.eu so we can investigate and remove the data where required by law.

Updates to this Cookie Policy

We may update this Cookie Policy to reflect changes in our practices, technology, or legal requirements. If we make material changes, we will notify you by posting the updated policy and updating the "last updated" date below. Continued use of the site after that notice constitutes acceptance of the revised policy.

Last updated: July 21, 2026

Questions, requests, or privacy-related concerns

If you have questions about this Cookie Policy, want help managing cookies, or need to submit a privacy request, contact our support team at support@primaplay.eu. You can also visit our homepage to access account settings, Terms, and our full Privacy Policy.

We aim to be transparent about data use, and we encourage you to review this policy alongside our Terms and Privacy Policy before playing.