Many answers to common questions can be found in the terms and conditions page. This can help you avoid needing to contact support. Some of the most common questions are:

  • How Old Do I Have to Be? - If you're wondering how old do you have to be to play here, the answer is 18.
  • Can I Play Here? - Players from the U.K., are not eligible to join the casino, but players from Australia, Canada, New Zealand, and the U.S. can if they live in an area where online gambling is legal.
  • Who Provides the Games? - Games at the casino come from the creative minds at RealTime Gaming.
  • What Banking Options Are Offered? Bitcoin, major credit cards, EcoCard, Neteller, and Skrill are all banking methods at PrimaPlay.

What if your question isn't listed? To make it easy to reach out with suggestions, questions, or concerns, PrimaPlay Casino has two methods for getting help.

#1 - Email

Email isn't the fastest way, but it's often best if you don't have time to spend online chatting with a support desk member. To reach the casino's help desk via email, send a message to Make sure your question is clear and that you get enough details to help the casino find your account.

#2 - Live Chat

Live chat is the easiest way to get help or address issues or concerns. Click the live chat button after answering a little information about yourself and your problem. The agent will come on and continue chatting with you until you have the information you need.