FAQ

Setting up your Prima Play Casino account takes just a few minutes and requires basic information to get started. Click the "Sign Up" button on our homepage and fill out the registration form with your email address, create a secure password, and provide your personal details including full name, date of birth, and address. Make sure all information matches your government-issued ID, as this will be important for account verification later.During registration, you'll need to confirm you're at least 18 years old and agree to our terms and conditions. Choose a strong password that includes a mix of letters, numbers, and special characters to keep your account secure. You'll also have the option to set deposit limits during the signup process, which is a great way to manage your gaming budget from the start.After submitting your registration, check your email for a verification link. Click this link to activate your account and complete the signup process. Once verified, you can log in and start exploring our games and bonuses. Remember to keep your login credentials safe and never share them with anyone else.

Prima Play Casino offers several attractive welcome bonuses designed to give new players extra value on their first deposits. Our flagship welcome offer is the 300% bonus up to $1,500 using code PRIMA300, which applies to slots, keno, and scratch card games. This bonus comes with a 40x wagering requirement on the combined deposit and bonus amount.For players who prefer table games, we offer a 100% bonus up to $250 with code PRIMA100. This bonus works on any game except baccarat, craps, roulette, and sic bo, with a 50x wagering requirement. The minimum deposit for this offer is $30, making it accessible for most players.We also provide a $50 no deposit bonus with code PRIMA50, perfect for trying our games without risking your own money. This bonus requires a 50x wagering requirement and has a maximum cashout of $150. Keep in mind that you must make at least one deposit before requesting a withdrawal from this no deposit bonus. All welcome bonuses require manual activation by entering the bonus code in the cashier section.

No deposit bonus codes at Prima Play Casino give you free money to play with before making any deposit. These codes provide risk-free opportunities to test our games and potentially win real money. Our current no deposit offers include the $50 bonus with code PRIMA50 and the $55 bonus with code LCB55, both designed for slots play.To claim a no deposit bonus, simply register your account, go to the cashier section, and enter the bonus code in the designated field. The bonus amount will be credited to your account immediately, allowing you to start playing right away. Remember that these bonuses come with wagering requirements, typically 50 times the bonus amount, which must be completed before any winnings can be withdrawn.Important rules apply to no deposit bonuses: you cannot claim multiple free bonuses in a row without making a deposit in between, and there's usually a maximum cashout limit ranging from $50 to $150. The maximum bet per spin while playing with bonus funds is typically $5 to $10. Always check the specific terms for each bonus code, as conditions can vary between offers.

Prima Play Casino accepts a variety of secure payment methods to make deposits and withdrawals convenient for US players. For deposits, you can use major credit cards including Visa and MasterCard, as well as popular e-wallets like Neteller, Skrill, and ecoPayz. We also accept Bitcoin and other cryptocurrencies for players who prefer digital currency transactions.Deposit processing is typically instant for most payment methods, allowing you to start playing immediately after funding your account. Minimum deposit amounts vary by payment method but generally start around $20 for most options. Credit card deposits may have slightly higher minimums, while cryptocurrency deposits often have lower thresholds.Withdrawal options include the same e-wallets used for deposits, with processing times varying by method. E-wallet withdrawals are usually processed within 24-48 hours, while credit card withdrawals may take 3-7 business days. Cryptocurrency withdrawals are often the fastest option, typically processed within a few hours. All withdrawals are subject to account verification requirements and may have minimum withdrawal amounts ranging from $50 to $100 depending on the method chosen.

Wagering requirements determine how much you need to play through before withdrawing bonus winnings, and understanding them is crucial for successful bonus play. At Prima Play Casino, wagering requirements are expressed as a multiple of either the bonus amount (B), deposit amount (D), or both combined (D+B). For example, a 40x(D+B) requirement on a $100 deposit with a $100 bonus means you must wager $8,000 total.Different games contribute differently toward meeting wagering requirements. Slots, keno, and scratch cards typically contribute 100% of each wager, meaning every dollar bet counts fully toward the requirement. Table games like blackjack and video poker usually contribute less, often 10-20% per wager, while some games like baccarat, craps, roulette, and sic bo are completely excluded from bonus play.To track your wagering progress, check the "My Account" section where you'll find detailed information about your current bonus status and remaining wagering requirements. The system automatically calculates your progress as you play, and you'll be notified when requirements are met. Remember that exceeding the maximum bet limits (usually $5-$10 per spin) while playing with bonus funds can void your bonus and winnings.

Yes, Prima Play Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. Our mobile platform works seamlessly through your device's web browser without requiring any app downloads. Simply visit our website from your mobile device, log in to your account, and access the same games and features available on desktop.The mobile interface is designed for touch navigation, with larger buttons and streamlined menus that make it easy to browse games, manage your account, and claim bonuses. All popular slots and table games are available on mobile, powered by Real Time Gaming software that's optimized for smaller screens. Game graphics and sound quality remain excellent on mobile devices.Mobile banking is fully supported, allowing you to make deposits and withdrawals directly from your phone or tablet. The cashier section includes all the same payment methods available on desktop, with the same security measures protecting your transactions. Customer support is also accessible through mobile, so you can get help whenever you need it, regardless of which device you're using.

Prima Play Casino features games exclusively from Real Time Gaming (RTG), one of the most respected software providers in the online casino industry. RTG is known for creating high-quality slots, table games, and specialty games with excellent graphics, smooth gameplay, and fair random number generation. This single-provider approach ensures consistent quality and seamless integration across all games.Our slots collection includes popular RTG titles like Hades' Flames of Fortune Slots, featuring 243 ways to win and exciting bonus rounds including free spins and hold & spin features. Fortunate Buddha Slots offers 50 paylines with fortune link features and random jackpots, while Mighty Drums Slots provides progressive jackpot opportunities with its all-pay format. These games showcase RTG's expertise in creating engaging themes and rewarding bonus features.Table game enthusiasts can enjoy multiple variations of blackjack, roulette, baccarat, and craps, all featuring realistic graphics and smooth gameplay. Video poker fans have access to popular variants like Jacks or Better, Deuces Wild, and Bonus Poker. Specialty games include keno and scratch cards, providing variety for players who want something different from traditional casino games. All games are regularly tested for fairness and use certified random number generators.

Prima Play Casino operates under proper licensing and regulation to ensure player protection and fair gaming practices. Our licensing information is available on the website footer, and we adhere to strict standards for game fairness, financial security, and responsible gambling practices. This licensing ensures that all games use certified random number generators and that player funds are kept separate from operational funds.Our regulatory compliance includes regular audits of game fairness, financial procedures, and data protection measures. These audits are conducted by independent third parties who verify that our games operate as advertised and that our random number generators produce truly random results. Players can access information about our licensing and regulatory status at any time through our website.We also implement industry-standard security measures including SSL encryption for all data transmission, secure payment processing, and strict identity verification procedures. These measures protect your personal and financial information while ensuring compliance with anti-money laundering regulations. Our commitment to regulatory compliance means you can play with confidence knowing that Prima Play Casino operates according to established industry standards.

Account verification at Prima Play Casino is a standard security procedure required before your first withdrawal, designed to prevent fraud and ensure compliance with regulatory requirements. The process typically requires submitting copies of government-issued photo ID, proof of address dated within the last 90 days, and copies of any payment methods used for deposits.Acceptable forms of ID include driver's licenses, passports, or state-issued identification cards. For proof of address, you can submit utility bills, bank statements, or government correspondence that clearly shows your name and current address. If you used credit cards for deposits, you'll need to provide copies showing the first six and last four digits, with the middle numbers blocked for security.The verification process usually takes 24-72 hours once all required documents are submitted through our secure document upload system. Our security team reviews each submission carefully to ensure authenticity and compliance. You'll receive email confirmation once verification is complete, at which point you can process withdrawal requests. Keep your documents ready when you register to speed up this process when you're ready to cash out.

Prima Play Casino provides customer support primarily through email at support@primaplay.eu, where our trained representatives handle all types of inquiries from technical issues to bonus questions. Our support team typically responds to emails within 24 hours, though many inquiries receive faster responses during business hours. When contacting support, include your username and detailed information about your question or issue for the quickest resolution.For immediate assistance with common questions, start by checking this FAQ section, which covers most situations players encounter. Our website also includes detailed terms and conditions and bonus information that can answer many questions without waiting for a support response. If you need to report a technical problem, include details about your device, browser, and what you were doing when the issue occurred.When writing to customer support, be specific about your request and include any relevant bonus codes, transaction IDs, or error messages. This information helps our team resolve your issue more quickly. Our support representatives are knowledgeable about all aspects of the casino, from game rules and bonus terms to payment processing and account management, ensuring you get accurate and helpful responses.

If you encounter technical problems while playing at Prima Play Casino, start with basic troubleshooting steps that resolve most common issues. Clear your browser cache and cookies, ensure you have a stable internet connection, and try refreshing the page or restarting your browser. Many display and loading issues are resolved by these simple steps.For persistent problems, try switching browsers or devices to determine if the issue is device-specific. Update your browser to the latest version and disable any ad blockers or browser extensions that might interfere with game loading. If you're playing on mobile, ensure you have adequate memory available and close other apps that might be consuming resources.If basic troubleshooting doesn't resolve the issue, contact our customer support team with detailed information about the problem. Include your device type, browser version, the specific game or page where the issue occurs, and any error messages you receive. Screenshots can be helpful for visual problems. Our technical support team can provide specific solutions or escalate issues to our development team if necessary.

Prima Play Casino is committed to promoting responsible gambling and provides several tools to help players maintain control over their gaming activities. During account registration and at any time afterward, you can set daily, weekly, or monthly deposit limits that prevent you from exceeding your predetermined budget. These limits take effect immediately and can only be increased after a cooling-off period.We also offer self-exclusion options for players who need a break from gambling. You can request temporary account suspension for periods ranging from 24 hours to several months, or permanent self-exclusion if needed. During self-exclusion periods, you cannot access your account or receive promotional materials from us. Our customer support team can help you implement these tools and provide information about external support resources.Additional responsible gambling features include reality checks that remind you how long you've been playing, and access to your complete gaming history so you can track your activity over time. We also provide information about problem gambling warning signs and links to organizations like Gamblers Anonymous and the National Council on Problem Gambling. Remember that gambling should be entertaining, not a way to solve financial problems or escape from stress.